To make sure that your request will be handled as soon as possible please follow the requirements listed below.
- The only official way of creating a support request is to send an email to email@example.com
- In your email please fill the following schema:
Type of service: On-premise/SAAS
Company: Your company name
Mode on which issue was noticed: Backtesting/Exchange simulator trading/Live Trading
Severity Level: High/Medium/Low
Description: Description of the issue
- Add in the description as many details of the issue that you are facing as possible, remember also to add logs, screenshots, steps to reproduce the problems, and everything that might be helpful in the investigation.
You can access your tickets on 2 platforms:
https://algotrader.zendesk.com/ - All tickets raised before may 2022 are stored here and will be accessible until the end of 2022.
https://247.zendesk.com/ - All tickets raised after May 2022.
It's needed to sign up before it will be possible to browse tickets. Any other contact besides firstname.lastname@example.org email will not be treated as an official support request.
It's possible to link tickets requested from the same organization in order to enable such ticket sharing please contact us at email@example.com